We’re hiring a VIP Manager to elevate the experience of top-tier players at a leading sweepstakes casino. This fully remote role is all about proactive account management, delivering white-glove service, and building loyalty in a competitive space. You’ll work closely with cross-functional teams to ensure our most valuable users feel recognised, rewarded, and retained — while keeping things efficient and professional.

What You’ll Do

• Manage relationships with high-value VIP players across the platform
• Deliver personalised support, tailored promotions, and retention strategies
• Monitor player activity and proactively engage users to maintain loyalty
• Track VIP satisfaction, churn risk, and engagement patterns
• Coordinate with operations, marketing, and support to deliver seamless experiences
• Maintain accurate records and follow-up protocols for all VIP touchpoints

What You’ll Bring

• 1–2 years experience in a VIP or account management role
• Working knowledge of the online gaming industry
• Excellent communication and professional rapport-building skills
• Strong organisational skills and attention to detail
• Self-motivated, proactive, and comfortable working remote

Bonus Points For

• Experience working with VIPs in a gaming or digital entertainment context
• Understanding of player psychology and retention levers
• Familiarity with CRM tools or player segmentation systems
• Knowledge of the sweepstakes and social gaming market

What You’ll Get

• Remote-first setup — work from anywhere
• Autonomy and ownership in managing key player relationships
• Opportunity to work on dynamic projects in a fast-moving environment
• Collaborative culture focused on delivering exceptional service
• Competitive compensation and performance incentives

We’re not here to mass-market — we’re here to build real loyalty, one VIP at a time.

If you bring the polish and precision, we’ll bring the players. Let’s talk.