We’re hiring a CRM Executive to drive customer retention and engagement for online casino and sports brand. This fully remote role involves supporting campaigns across a range of markets — both regulated and unregulated — with a focus on player value, lifecycle journeys, and performance-led communication. You’ll help execute multi-channel retention efforts that bring players back and boost loyalty.

What You’ll Do

• Plan and execute CRM campaigns across email, SMS, and in-app channels
• Segment audiences and tailor content to improve player retention and reactivation
• Collaborate with creative and data teams to optimize messaging, timing, and formats
• Monitor KPIs like open rates, retention curves, and offer conversion
• Test and improve lifecycle journeys for different player segments
• Support daily operations of CRM platforms and engagement tools

What You’ll Bring

• 1–2 years CRM or marketing experience in digital products or entertainment
• Understanding of the online casino model and general online gambling space
• Familiarity with CRM tools like Optimove, Braze, or similar
• Basic grasp of customer segmentation and retention metrics
• Strong attention to detail and ability to juggle multiple campaigns
• Clear communicator who can work async across teams

Bonus Points For

• Experience in social casino or real-money gaming
• Hands-on with data tools
• Creative mindset and copywriting flair

What You’ll Get

• Remote-first setup — work from anywhere in a flexible schedule
• Opportunity to shape CRM in a fast-growing online gaming brand
• Access to a collaborative team and hands-on learning culture
• Competitive compensation package

We’re not just pushing messages — we’re building player relationships that last.